Which platforms does the Dragon Gaming support?
The Dragon Gaming Store currently offers PC and Mac support. You can check platform compatibility
for individual titles by referring to the “About Game” section of any product page.
What are the future plans for the Dragon Gaming?
You can find upcoming features, developer updates, and major known issues on our Epic Games
Store Roadmap on Trello. We’ll also share significant updates with you on our news feed and
social media pages such as Facebook, Twitter, Instagram, and YouTube.
Why does the Dragon Gaming make exclusivity deals?
Exclusives are a part of the growth of many successful platforms for games and for other
forms
of digital entertainment, such as streaming video and music.
Dragon works in partnership with developers and publishers to offer games exclusively on the
store. In exchange for exclusivity, Epic provides them with financial support for
development
and marketing, which enables them to build more polished games with significantly less
uncertainty for the creators.
In addition, creators will earn 88% of all the revenue from their game, while most stores
only
offer 70%.
What is the Support-A-Creator program?
The Support-A-Creator program enables content Creators to earn money from games in the Dragon
Games Store by using Creator Links and Creator Tags. Learn more about the Support-A-Creator
program here.
What’s this about free games?
Dragon will be offering a new free game available each week throughout 2022. When you claim a
free game, it’s yours to keep - even after the game is no longer available to new customers for
free.
I claimed a free game but don’t see it on my account now, why?
Once you claim a free game, it’s yours to keep. If you come back later and don’t see it your
account, please check to see if you have multiple accounts. If you created an Epic account using
an @gmail.com email address, log in to it directly using your Gmail password; using the Google
login button will create a distinct account even if it’s tied to the same @gmail.com email
address. And check to see if you have both a console-linked account (logging in via PlayStation,
Xbox, or Nintendo account) and a separate Epic account. If you still encounter issues, please
contact player support here.
Can I try a game before I buy it?
Some publishers occasionally offer demos or free trial periods for certain non-free games from
time to time (for example, a Free Weekend trial). During a free trial period, you can download
and play a trial version of the game before you decide to purchase, but you can no longer access
the game when the trial period ends.
How do refunds work on the Dragon Gaming Store?
All games are eligible for refund within 14 days of purchase for any reason, as long as you’ve
had the game running for less than 2 hours. You will not be eligible for refunds for games from
which you have been banned or for which you have otherwise violated the Terms of Service. Learn
more about our refund policy here.
How do I contact support?
You can contact our support team here. We also recommend browsing our support center articles,
which may help answer questions or resolve issues.
Is my Dragon account secure?
The Dragon account system powers Fortnite, Rocket League, the Dragon Store, and Unreal
Engine. This account system has never been compromised. However, specific individual Epic
accounts have been compromised by hackers using lists of email addresses and passwords
leaked
from other sites which have been compromised.
If you use the same email address and password on Dragon as you used on another site which has
been compromised, then your account is vulnerable to attack. To secure your Epic account,
use a
unique password, and enable multi-factor authentication. You can learn more about the
measures
we take to protect your account and what you can do to stay safe here.
What languages does the Dragon Store support?
The Epic Games Store currently supports English, Arabic, German, Spanish (Spain), Spanish
(Latin America), French, Italian, Japanese, Korean, Polish, Portuguese, Russian, Thai, Turkish,
Simplified Chinese, and Traditional Chinese. In-game language support varies per game, as
provided by the developer; check each game’s store page for language availability.
Does the Dragon Store support regional pricing?
Yes, we do support regional pricing in more than 190 countries and over 30 territories. We
also have a set of suggested regional discounts for developers based on local norms that are
regularly reviewed.
Which payment methods are supported?
The Dragon Store supports credit cards, PayPal, and a variety of alternative payment
methods. This is a list of the alternative payment methods we currently support. Methods
carrying additional payment processing fees are marked with an *asterisk.
Where is the Dragon store available?
The Dragon Store is available to players in most countries in the world except where
prohibited by US law, such as North Korea and Iran. Certain regions may have additional legal
requirements that you may need to implement in your game in order to be compliant and to be
distributed there.
Which currencies do you accept and in which currencies do you display prices?
The Dragon Store currently accepts 43 currencies (USD, EUR, GBP, PLN, BRL, UAH, RUB, KRW,
JPY, TRY, AUD, CAD, DKK, NOK, SEK, CZK, ILS, CHF, MXN, PEN, HUF, CLP, SAR, AED, RON, NZD,
ZAR,
INR, COP, CSC, UYU, HKD, IDR, MYR, PHP, SGD, THB, VND, KZT, QAR, BGN, TWD, CNY). We’re
working
to bring more currencies online.
If your currency is not on the list, you’ll see the prices displayed in US Dollars, but will
still pay in your local currency according to the current exchange rates. In some countries
paying in US Dollars may incur additional bank conversion fees. We are working on expanding
the
list of supported currencies.
